​​​​Regina Gonzalez

Pioneer Electronics, Torrance Ca                                                                   September 2019 to March 2022

Salsify PIM Admin, Technical Writer

Salsify PIM Admin

• Assisted in the integration and implementation of Salsify.

• Mapped and syndicated to national accounts such as Amazon, Best Buy, Walmart as well as sales key accounts so information is consistently used.

• Created content above and below the fold for national accounts.

• Mapped process and flows for new product launches

Technical Writer

• Created reference guides, and training materials for different roles using Salsify

• Conducted training on the use of Salsify

• Allowed users to access documentation through Teams channels

• Responsible for Document Control of all training materials and SOPs

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JR286, Gardena, CA                                                                                                June 2018 to March 2019

Project Employment through TekSystems

Business Analyst/Technical Writer

• Assisted in the integration and implementation of FlexPLM from Agile software.

• Created reference guides and training materials for the different roles using FlexPLM.

• Conducted training in classroom, one on one, and web environments for the different roles using FlexPLM.

• Managed and controlled the documentation process.

• Responsible to keep the documentation website updated  for user consumption.

• Part of the FlexPLM team to resolve user issues

• Part of the Change Request team for FlexPLM issues by gathering and documenting requirements.

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Beckman Coulter, Brea, CA                                                                             December 2017 to March 2018

Project employment through the Fountain Group

Document Control Specialist

• Receive, redline, and route documentation from Global Process Owners into MasterControl.

• Assisted in FDA projects relevant to Trainee training courses are met.

• Assisted in Remedy tickets relevant to Knowledge Connection and MasterControl issues.

• Documented eLearning as well as updating user work instructions, procedures and policies.

• Assured documentation met Good Laboratory practices(GLP) and Quality Control (QC) requirements.

 

Science37, Playa Vista, CA                                                                                           July 2017 to Aug 2017

Technical Writer

• Create documentation to satisfy internal/external audits. 

• Created templates for companywide standardization.

 

Southern California Edison, Irwindale, CA                                                                  May 2017 to June 2017

Business Analyst

• Hired as a business analyst to do billing analyst duties; manually billing for customers on a special program. 

 

Prolacta Bioscience, Duarte, CA                                                                                Jan 2017 to March 2017

Technical Writer

• Part of a team of technical writers to author and write User Acceptance Test (UAT) scripts for on-going development of their new software.

 

New Management Services, Jacksonville, FL                                                               Jan 2016 to Nov 2016

Business Analyst

• Incorporating SDLC as the basis of project flow, worked with SMEs to gather and create change Request documentation in behalf of our Clients for new or modification of existing functionality.

• Reported to the Project Manager on the SDLC progress or any issues which may be a risk for delay.

• Documentation deliverables included but not limited to:  Business Requirement Documents, Functional Design specifications, Test scripts, SOPs, pricing from the vendor, Help Text modifications and other documentation creation/updates.

 

Vistakon a Johnson and Johnson Company, Jacksonville, FL                                 March 2014 to Oct 2015

Business Analyst

• Incorporating SDLC as the basis of project flow, interacted with the SMEs and developers to create a tool using SAS office analytics to interface with several databases within the company to gather, validate and implement a process which was once a cut/copy/paste and hand-key to minimize human intervention. 

• Conducted studies to define User, Functional, Design, Test and user manuals

 Project Coordinator

• Tracked the progress of each entity participating in the project by conducting necessary meetings to meet the objective and tracked the budget.

• Assured the deliverables were on track.

 Technical Writer/Documentation Control Specialist III /Analytical Support

• Initially hired for Technical Writer III / Analyst Support, but evolved to also work as a Project Coordinator and Business Analyst, while retaining Technical Writing duties.

• Support 2 projects within the Research and Development group: SAS Office Analytics, and Product Documentation for Regulatory submission.

• Prepared requirements documentation for new product submission to regulatory which included corroborating evidence to meet the regulatory standards.

• Created and prepared studies and created the SDLC documentation

• Assured documentation met Good Laboratory practices(GLP), Quality Control (QC) and ISO requirements.

 

DMEautomotive, Jacksonville FL                                                                                  Sept 2012 to Jan 2014

Technical Writer/Documentation Control Specialist and Trainer

Consultant to document process and procedures for their engineering and IT offices, utilizing Red Rocket Technology.  

• Created online/mobile documentation utilizing Confluence Wiki Pages, and BOX.

• Created templates for users to create standardized documentation.

• Maintained and administered permissions for users of Jira/Confluence Setting 

• Created training documentation for different audiences – Dealership and their stores, Engineering and PMO internal processes and procedures.

• Trained users on different applications utilizing the documentation created

 

 

Vistakon a Johnson and Johnson Company, Jacksonville, FL                               March 2010 to April 2012

Technical Writer/Documentation Control Specialist III and Trainer

• Created Software Development Life Cycle (SDLC) documentation and assure they meet the SDLC standards as well as the Good Manufacturing Practice (GMP)/Good automated Manufacturing Pharmaceutical (GAMP) and FDA regulatory standards. (BRD, FRS, SDS, QA – CAPA, Risk Management, Change Management, Test Scripts. SOPs etc)

• Tested application from development through to deployment

• Created test script for validation and acceptance

• Created Training documents – Manual and online training for local or international audiences

• Trained users in a classroom, one-on-one and NetMeeting environments.

• Gathered, analyzed and made recommendation to standardize methods and procedures 

• Recorded bugs found and submitted to CIM group for further action.

• Assured documentation met Good Laboratory practices(GLP), Quality Control (QC) and ISO requirements.

 

Farmers Insurance, Los Angeles, CA                                                                           Dec 2006 to Dec 2009

Business Analyst/Technical Writer

• Gathered, analyzed and made recommendation to standardize methods and procedures throughout Client Services – Includes Service Level Agreements (SLA) and Escalations

• Created, maintained, and documented Access Databases to track staff intervention with their customers for such functions as ROMs, RFSs, Executive Support, Remote Imaging, and Resource Tracking

• Coordinated and supported companywide user computer upgrades to XP

• Created/stored content for Desktop/Executive /Software distribution support teams 

• Created documentation for different audiences with ITIL standards in mind

• Project Coordinator to assist Desktop Support and Executive Support in the administration of project(s)

• Provided Management with weekly report numbers 

• Liaison for Desktop Support/SW Distribution/Executive Support for Service Center

 

CWGT, San Antonio, TX                                                                                                   Feb 2005 – Dec 2006

Business Analyst/Trainer

Technical, Business, and Procedure writer. 

• Site administrator for a third party software integrated for Customer Service purposes. 

• Liaison between Right now Technology (RNT) and our in-house application integration is stable and Functional in all lines of business that require this SW application.

• Created and configured modules for external and internal users.

• Created Proposals, requirements, specifications, functionality, testing, user manuals and web-based online help.

• Content Management

• Trained - content personnel for respective interfaces

 

SPARWARSYSCEN-Wizard works NOB, Norfolk, VA                                                March 2003 – Aug 2004

Technical Writer 

• Created Proposals, requirements, specifications, functionality, testing, user manuals and web-based online help

• Implemented and tested the software developed per the requirements and specifications requested. 

• Created Crystal Reports from a web-based online application 

• Designed, developed and edited documents appropriate to different audiences. 

• Gathered and translated technical requirements into a format appropriate for technical and non-technical audiences. 

• Developed and documented technical standard operating procedures

• Interface between SPAWARSYSCEN and Wizard works on current and future programs. 

• Work with end-users to define and execute test scenarios and appropriate end-user training Wrote proposals and cost projections for current and future projects. 

• Installed and trained new users on the new application(s)

 

Pitney Bowes, Fairfield, CT                                                                                                Oct 2001 – Oct 2002

Technical Writer/Business Analyst

Consulted at Pitney Bowes in their Software Engineering department 

• Create SDLC documentation for different audiences

• Software testing included testing the software developed by the requirements and specifications requested

• Analyzed system requirements and specifications with Systems Analyst and developed detailed Test plans, Test cases, Test data, TSL scripts for testing the functionality, GUI, security, and usability of the Application 

• Interface between other departments and Software Engineering on current and future programs. 

• Wrote proposals and cost projections for current and future projects. 

• Installed and trained new users on the new application(s) 

 

DSL.net, New Haven, CT                                                                                                June 1999 – Oct 2001

Network Site Capacity Administrator Database Administrator 

• Created the "Collocation Database" (an Access database) to track the day-to-day activity of the company's backbone. 

• Administered and implemented the use of this database to all concerned personnel.

• Developed reports for upper management as well as the Sales and Marketing Group for their daily operations 

• Negotiated over 500 site contracts with major incumbent local exchange carrier (ILECs) to collocate at their facility and followed its progress through its completion

• Reconciled and approved Non-Recurring Charges (NRC) and Monthly Recurring Charge (MRC) billing for each site. 

Business Analyst 

• Gathered and translated technical requirements into a format appropriate for technical and non-technical audiences 

• Involved in reviewing Entity Relationship, Data Flow, State Transition and Class Diagrams with the Systems Analyst 

• Involved in drawing Business event diagrams, data dictionary and logical database design. 

• Wrote online web-based Fundamental Plan Handbook for administrators and end users

 

ZYGO Corporation, Middlefield, CT                                                                              June 1994 – June1999

Customer Care Administrator

• Developed, administered and implemented the new Customer Service, Order Entry methods and procedures for International and Domestic Sales. 

• Hired, trained and managed a staff of 5 

• Did monthly coaching to keep them in line with their goals 

• Maintained a good relationship with the Director of sales and his sales staff as well as other department heads and their staff to maintain a seamless flow of process. Database Administrator 

• Maintained three databases - RMA database, Sales Quotation system and MK7 

• Coordinated synchronization of the RMA and Sales Quotation databases with MK7.  Technical Writer 

• Wrote and developed the methods and procedures for the Customer Care department. 

ISO 9000 Internal Auditor 

• Performed periodic internal audits to assure process and procedures meet the ISO 9000 standards

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